Refund policy

At Accent Accessories, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your jewelry, we offer a transparent and hassle-free return and refund process. Please read our policy below for details:

1. Eligibility for Returns:

  • You may return your purchase within 30 days from the date of delivery.
  • To be eligible for a return, items must be unused, in their original packaging, and accompanied by the original proof of purchase.

2. Initiate a Return:

  • To initiate a return, please contact our customer service team at info@accentaccessories.shop within the 30-day return period.
  • Provide your order number, details of the item you wish to return, and the reason for the return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping.
  • For your protection, we recommend using a trackable shipping service and purchasing shipping insurance.

4. Inspection and Processing:

  • Once we receive your return, our team will inspect the item to ensure it meets our return eligibility criteria.
  • If the return is approved, we will process your refund within 5-7 business days, and a credit will be automatically applied to your original payment method.

5. Refund Timeline:

  • Refunds may take 3-5 business days to be reflected in your account. The exact timeline depends on your payment provider.

6. Non-Returnable Items:

  • Customized or personalized items are non-returnable unless they arrive damaged or defective.
  • Earrings, for hygiene reasons, cannot be returned unless they are damaged or defective upon arrival.

7. Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

8. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.

9. Cancelling an Order:

  • Orders can be canceled within 24 hours of purchase. After that timeframe, the order is considered final, and the return policy applies.

10. Contact Information:

  • For any questions or concerns regarding returns and refunds, please contact our customer service team at info@accentaccessories.shop.

Thank you for choosing Accent Accessories. We appreciate your trust, and we are dedicated to providing you with exceptional jewelry and customer service.